The keykey rma department software#
The keykey rma department code#
The keykey rma department free#

The keykey rma department code#

If there is a manufacturer’s flaw or defect, Key Code Media will work with the vendor to repair or replace the item. Since custom items are not returnable to our vendors, we cannot be held responsible for the loss. All custom orders should be approved in writing before the order is placed. This includes consoles and other furniture. No return will be allowed for special orders or custom made items.

Some returns may be subject to a higher restocking fee based on the nature of your return and the return policies of our vendors. This includes canceled orders and change orders. Restocking FeesĮligible returns are subject to a restocking fee not to exceed 30%. If the product or part is no longer available, we reserve the right to replace the defective item with a comparable item. Defective returns will be replaced with the same product or part only. Any item delivered to Key Code Media or persons employed by Key Code Media without return merchandise approval will be refused.ĭefective items may not be exchanged for an alternate item. Clients must sign an RMA receiver form acknowledging any return before credit will be issued. All returns should be made within 30 days and will only be accepted with a valid RMA number. No merchandise may be returned without prior consent. Returns submitted as “Unopened-Not Needed” must be received unopened/factory sealed.Return of GoodsĬredit on returns will be subject to the condition of the returned product upon inspection. Credit will only be issued after all items are received complete, and have been fully inspected based on statements made on the original RMA request. Upon approval, returns may be exchanged or repaired based on the manufacturer’s warranty and/or guidelines.Īll information submitted in the RMA request must be complete and accurate, with a clear, detailed description of the reason for return. No credit, repair, or replacement will be issued for items returned after the RMA has expired, or 30 days from the date of issue. If your RMA is approved, your RMA number is only valid for 30 days from the date of issue, and only for items originally listed on the RMA request form.

The keykey rma department software#

All open software, electronic software and all electronically delivered items, special order items, custom items, consoles, furniture, and all software from Waves, Vocalign, Toolfarm, and Genarts are non-returnable, but defective items may be replaced or repaired upon manufacturer approval. Items that are dead on arrival (DOA) should be reported within 72 hours of receipt. For items more than 30 days from date of invoice, please contact the manufacturer directly. RMA requests for Sony products must be made within 14 days of date of invoice. RMA requests must be submitted within 30 days from the date of invoice. All returns may be subject to a restocking fee of up to 30%. For items past our return window, please contact the manufacturer directly. Dead on arrival (DOA) should be reported within 72 hours of receipt. RMA requests must be submitted within 30 days of date of invoice or Key Code Media install, or 14 days for Sony products. * No merchandise may be returned without prior consent. You can email us at or call 818.303.3900 and ask for our RMA department.

The keykey rma department free#

If you experience any technical issues with our RMA form, or have not been contacted within 2 business days, please feel free to contact us. You should receive a confirmation email of your RMA request after submitting this form. Please note that all fields are required except for the replacement part request and you must enter at least one part/serial number to submit this form. You must agree to the terms and conditions before submitting the form. To initiate your RMA (Return Merchandise Authorization) please complete and submit the form below.